Cancellation rules and other useful information
Cancellation in case of illness or accident
All tenancies include a compulsory cancellation insurance. This insurance covers cancellation in the event of the tenant or the persons accompanying him or her or their spouses, children, grandchildren, parents, siblings or grandparents dying or suffering a serious accident or acute, serious illness. Cancellations due to chronic illness are not covered by this insurance. Pregnancy and consequences thereof are not regarded as illness. A tenant wishing to cancel must contact the Tourist Information Office immediately and at the same time send a medical certificate with diagnosis along with the tenancy certificate. The medical certificate must be received at the Tourist Information Office before the commencement of the tenancy. In case of a valid cancellation the rent minus a administration fee of 4% will be refunded. No refund can be made after commencement of the tenancy.
Cancellation besides the above mentioned
Cancellation for other reasons than illness or accident as set out above can be made according to the following.
Notification of cancellation must be made directly to the Tourist Information Office and the tenancy certificate must be returned. The tenancy certificate can be transferred unchanged to a third party provided that the Tourist Information Office is notified in writing before commencement of the tenancy. For commenced leases, compensation is excluded. Booking fee is not refundable.